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Posted by amyc on May 31, 2007 at 10:16:00:

I desperately need advice on how to deal with unreasonable customers! I am not a diplomatic person by nature (more like the soup nazi from Seinfeld, lol) and lately, I have had a ton of customers request things that are totally unacceptable.. I have said NO every time, and of course the yahoos get really irate. I do not need the business - I am now turning orders down for lack of time!
Examples...
1. "the $2 ea cupcakes with handmade Shrek baby head on them are too expensive - I'd like to order just one, and I'll get the rest from a store." Just ONE!! (I explained that I could not make cake batter and icing for just one cupcake.)

2. "I'd like a beautiful, tiered cake deco like princess with bows, pearls, etc. but I only want it to feed the parents. I am going to get cupcakes to give to the birthday girl and the kids at the party"!! (I explained that I could not take the order as I could not spend hours making a beautiful little girls cake knowing that she and her party guests would not be allowed to eat it.) This lady went on to insult me and my cakes in a 2-paragraph email diatribe!

The list goes on ..I could give you 10 more examples of this nonsense!!

Is there a way to deal with this? Do I raise my prices to weed them out, or will I just have to become hardened to the insults and anger, and move on? I am at my wits end!

thanks

Follow Ups:

• Re: cheapies revisited - advice, please - Jeanne PA 06:51:20 06/02/07 (0)
• Re: cheapies revisited - advice, please - Kim in ID 09:31:27 06/01/07 (1)
  • Re: cheapies revisited - advice, please - Carolyn (MO) 16:51:39 06/01/07 (0)
• I hope this makes you feel better... - Diane B. CT 10:45:11 05/31/07 (6)
  • Re: I hope this makes you feel better... - Claudia 23:12:57 06/01/07 (2)
    • my favorite - Laura White, Mo 00:35:12 06/02/07 (1)
  • so true! - amyc 11:20:45 05/31/07 (2)
    • Re: so true! - MClow 15:40:42 05/31/07 (0)
    • Re: so true! - DeniseNH 11:33:20 05/31/07 (0)

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: I desperately need advice on how to deal with unreasonable customers! I am not a diplomatic person by nature (more like the soup nazi from Seinfeld, lol) and lately, I have had a ton of customers request things that are totally unacceptable.. I have said NO every time, and of course the yahoos get really irate.  I do not need the business - I am now turning orders down for lack of time!
Examples...
1. "the $2 ea cupcakes with handmade Shrek baby head on them are too expensive - I'd like to order just one, and I'll get the rest from a store." Just ONE!! (I explained that I could not make cake batter and icing for just one cupcake.)

2. "I'd like a beautiful, tiered cake deco like princess with bows, pearls, etc. but I only want it to feed the parents. I am going to get cupcakes to give to the birthday girl and the kids at the party"!! (I explained that I could not take the order as I could not spend hours making a beautiful little girls cake knowing that she and her party guests would not be allowed to eat it.) This lady went on to insult me and my cakes in a 2-paragraph email diatribe!

The list goes on ..I could give you 10 more examples of this nonsense!!

Is there a way to deal with this?  Do I raise my prices to weed them out, or will I just have to become hardened to the insults and anger, and move on? I am at my wits end!

thanks


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